Legal
Privacy Policy
What we collect, why we use it, and how to reach us about your information.
Effective date: August 14, 2026.
Overview
MAX Plumbing respects your privacy. This policy covers information collected through our website, contact forms, online booking, phone calls, and related service communications.
Information we collect
We may collect:
- Name, phone, email, and service address
- Details about the requested plumbing work
- Photos or attachments you submit through forms
- Communication preferences
- Payment or financing details processed by approved third parties
How we use it
We use this information to:
- Respond to inquiries and schedule service
- Provide estimates and appointment updates
- Process payments or financing through approved providers
- Improve website performance and customer experience
Sharing
We do not sell customer information. We may share it with trusted providers only as needed to run the business, such as booking platforms, payment and financing processors, hosting, analytics, call tracking, and form tools.
Third-party tools
The site may use tools such as Housecall Pro, payment processors, financing providers, Google Analytics, Google Business Profile, or advertising platforms. Those services have their own privacy policies.
Cookies and tracking
Optional cookies load Google Analytics, the Elfsight live Google reviews widget, and the Housecall Pro chat bubble. If you decline, those three tools stay unloaded. Pages, click-to-call, contact and request forms, and the Book Online page still work. Written review quotes and Google profile links stay visible. See the banner on first visit and the Accessibility page for the same list.
Text messages
If SMS is enabled, you may receive service-related texts. Frequency varies. You can opt out when that option is available.
Security and retention
We take reasonable steps to protect information, but no online system is fully secure. Records may be kept for service history, warranty, legal, and business needs.
Your choices
Contact us to request updates, corrections, or removal of certain information, subject to business and legal recordkeeping requirements.
Children
This site is for adults seeking plumbing services. We do not knowingly collect personal information from children.
Links to other websites
This site may contain links to third-party websites. MAX Plumbing is not responsible for the privacy practices or content of those sites.
Updates
We may update this policy from time to time. Changes will be posted here with the effective date.
Contact
MAX Plumbing
service@maxplumbing-nc.com
336-814-8844
2554 Lewisville Clemmons Rd #208B, Clemmons, NC 27012